Refund Policy

Space Rocket Jerky is food. For safety and quality, we cannot take food back once it has left our kitchen. We do, however, stand behind every order: if something is wrong with what you received, we will make it right with a refund or a replacement, and you do not need to send anything back.

What is not returnable

As with other food sellers, the following are final sale:

• All food products, opened or unopened, including single bags, variety packs, Black Hole bundles and wholesale cases. Food cannot be resold or restocked once it has left our facility.
• Orders you simply changed your mind about, or flavors and heat levels that were not to your taste.
• Products that were stored improperly after delivery (heat, moisture, open or damaged bag) or that are past the best-by date printed on the bag.
• Orders sent to an incorrect address that was entered at checkout, and packages marked delivered that were picked up by someone else. Please check your address before you place your order.
• Store credit, Fuel Points, game coins and other arcade rewards. They have no cash value and cannot be refunded or exchanged for cash.

When we will refund or replace your order

Please contact us if:

• your order arrives damaged, crushed, leaking or with a broken seal;
• an item is missing, or you received a different item or flavor than you ordered;
• the jerky is spoiled, moldy or has an unusual smell or taste;
• your package is lost in transit or does not arrive.

In these cases we will, at your choice, send a free replacement or refund the affected items (and shipping, if the whole order was affected). There is no need to return the product.

How to ask for a refund or replacement

1. Email info@spacerocketjerky.com within 7 days of delivery (for lost packages, within 14 days of the ship date). Include your order number.
2. Attach clear photos of the package, the shipping label, and the product with the lot or best-by code on the bag.
3. We review every request within 2 business days and reply with a replacement or a refund.

How refunds are paid

Approved refunds go back to your original payment method. Card refunds usually show up within 5 to 10 business days after approval. Orders paid by ACH or Zelle are refunded the same way. Wholesale accounts can choose a refund, a replacement or credit on their account.

Changing or canceling an order

Orders can be changed or canceled for a full refund until they ship. Email us as soon as possible with your order number. Once an order has shipped it can no longer be canceled.

Wholesale orders

The same rules apply to wholesale cases. Please check your delivery when it arrives and report any damage, shortage or wrong item within 7 days of delivery, with photos of the carton and the label. Custom pricing and pallet orders are confirmed in writing and may carry additional terms.

Questions

Write to info@spacerocketjerky.com. This policy does not limit any rights you have under applicable consumer law.

Last updated: October 2026